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TEST 1: FUNDAMENTAL CONCEPTS
Select the most appropriate word (Customer or Client) to complete each sentence.
TEST 2: RETAIL VS. PROFESSIONAL SERVICES
Select the most appropriate word to complete each sentence.
TEST 3: BUSINESS COLLOCATIONS
Select the most appropriate word to complete each sentence.
TEST 4: LOYALTY AND RELATIONSHIPS
Select the most appropriate word to complete each sentence.
TEST 5: COMPREHENSIVE REVIEW
Select the most appropriate word to complete each sentence.